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Policies

Payment Methods

You can use Visa, MasterCard, American Express, Discover or PayPal.  We do not accept money orders or personal checks nor do we send orders C.O.D.

Sales Tax

Mama Bessie’s Place is required to charge North Carolina sales tax on orders to be delivered to addresses within the State of North Carolina.

Order Minimum

All orders have to be a minimum of $15.00 before shipping costs.  If the minimum of $15.00 is not reached a 15% fee will be applied.

Shipping

Mama Bessie’s Place ships via FedEx and UPS.  To ship FEDEX or UPS we must have a physical address as we cannot ship FEDEX or UPS to a PO Box.

We do not offer international shipping at this time.

Shipping charges are calculated upon the weight of the items within your order, the shipping method you choose, and your location.

Most orders will be shipped within 48 business hours, if items are available, and you are unable to make changes to an order once it has been packaged. Orders cannot be canceled once they have been shipped. You may however refuse the package, and upon its return receipt we will credit you for the merchandise. Shipping fees and any return shipping costs will still apply.  A 10% restocking fee will also be charged.

Back Orders

If we are out of stock of any item you have ordered we will email you and give you the following options:

  • Wait for the missing item to be restocked and receive your complete order.  We will give you a timeframe for receipt of the missing item.
  • Choose a substitute or receive a refund for the missing item and have the balance of your order shipped within 48 hours
  • A complete refund of your order

Returns

We accept returns.  You can return unopened items in the original packaging within 15 days of your purchase with receipt or proof of purchase for a refund or exchange.

No merchandise will be accepted or replacements issued without prior approval to return such merchandise. Contact us at 1-704-632-9911 or you can email mamabessiesplace@gmail.com.

Damages

If you are missing any merchandise from your order, or have received damaged items, put the package aside and contact us within 5 business days so we may get the issue resolved in a timely manner. Mama Bessie’s Place will refund you or upon your request, replace any merchandise that is missing from your order or received in damaged condition. No merchandise will be accepted or replacements issued without prior approval to return such merchandise.

Privacy

All information collected is used to fill your order, to contact you if you have questions, or to send you email with special offers.

We never keep or store your credit card information on file. We do not share customer information including emails, phone numbers, or postal mail addresses with anyone. It is not our policy to spam your email address, nor do we send unwanted postal mail.

Disclaimer:

All products are sold as CURIOS ONLY.  We make no claims nor guarantee any supernatural or magical qualities for any products.  The names and alleged power are gathered from personal experience, books, folklore and various other sources.  As is true for any spiritual product the most important ingredient is the faith that you put into it. If you put your faith and belief into the products you will have better results. We welcome any feedback you may have regarding our products.

What People Are Saying About Us!